We challenge you to find another computer consulting firm in the Cedar Rapids/Marion area that would dare to make these promises:

• We will respond to emergencies within 60 minutes or less – guaranteed!  When you call us with an emergency, we guarantee that we will either immediately answer your call or return it within 60 minutes or less.  If we fail to respond in your time of need, we will perform the work for free.

• 100% Unconditional Satisfaction Guarantee.  You deserve complete satisfaction with our products and services.  We will do whatever it takes to make you happy.  No hassles, no problems.

• Lightning Fast Repairs.  You should not have to wait around all day for your computer to be repaired.  We understand how important your computer network is to you: that is why we offer our remote support services.  Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up.  If we cannot fit it remotely, we will dispatch a technician the same day.

• No Geek Speak.  You deserve to get answers to your questions in PLAIN ENGLISH.  Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.

• No Unpleasant Or Unexpected Surprises.  You should EXPECT that no damage will be done to your network or your data.  Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job.  If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences.  You can also choose to have your data backed up before we start any work on your machine.

• All Projects Completed On Time and On Budget – guaranteed!  When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges.  Some incompetent or unethical technicians will do this because they have not properly planned or researched the project.  OR they use it as a way to extract more money from you.  Either way, we don’t feel that is correct or ethical.  That’s why we guarantee all projects to be done ON TIME with no excuses.

• Accurate Billing – guaranteed!  Every bill you receive from us is guaranteed to be accurate and detailed.  You will know exactly what you are paying for, and ALL charges will be pre-approved by you.  No more one-line “mystery” bills that do not outline what you are paying for.