3200 3rd Avenue

Marion, IA 52302


Phone: 319.447.1971

info@mcallistercs.com

Contact Information

7 Things We Do Better
Without a doubt, we are the only IT support or computer support firm in the Marion / Cedar Rapids area bold enough to promise you these seven things!

  1. You Can Expect a Response From Us Within 60 Minutes or Less.  We will respond to emergencies within 60 minutes or less – guaranteed!  When you call us with an emergency, we guarantee that we will either immediately answer your call or return it within 60 minutes or less.

  2. 100% Unconditional Satisfaction Guarantee.  We will do whatever it takes to make sure you are thrilled with our service! You deserve it! No hassles, no problems – that’s our promise to you!

  3. Lightning Fast Repairs.  You should not have to wait around all day for your computer to be repaired.  We understand how important your computer network is to you: that is why we offer our remote support services.  Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up.  If we can’t fix it remotely, we’ll dispatch a technician to perform the repair onsite – it’s that easy!

  4. No Geek Speak.  For your business and ours to build a successful partnership, we must be able to understand each other. You’ll get the clear answers to your computer and IT support questions that you deserve – in plain English.  We will recommend options for accomplishing your objectives and will answer your questions in terms that you can understand. We will not talk down to you or make you feel stupid because you don’t understand our “geek speak”.

  5. Part of the Family.  By being a small company ourselves, we are able to get to know you and your employees very closely, just like being a part of your family.  This allows us to speak candidly about any issue (sometimes even those that are not technology related!)

  6. Vendor Liaison. Do you enjoy trying to get a hold of your Internet provider or software company, fumbling your way through all of the “automated” prompts, only to get the wrong department after waiting on hold for hours?  Give us their contact and account information and we will take care of this for you so you can focus on your job (and keep your blood pressure down)!

  7. Accurate Billing – guaranteed!  Every bill you receive from us is guaranteed to be accurate and detailed.  You will know exactly what you are paying for, and ALL charges will be pre-approved by you.  No more one-line “mystery” bills that do not outline what you are paying for.
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